2024 Business Password Manager Comparison Report by Info-Tech Research Group

User satisfaction and advanced features

The Bitwarden Password Manager is praised for its ease of use and robust security features. Key features such as multi-factor authentication (MFA), single sign-on, and data tracking and audit trails (security event logs) are built into the platform and seamlessly integrate with your existing technology environment, making Bitwarden a comprehensive and user-friendly solution for both individuals and organizations.

High Bitwarden satisfaction scores reflect the password manager’s ability to meet and exceed user expectations, making it the top choice for enterprises prioritizing security and usability.

Business value and seamless implementation

Bitwarden excels compared to Dashlane, Keeper, and 1Password in delivering business value and effectively supporting organizational goals and objectives. This makes Bitwarden a strategic asset for enterprises aiming to enhance employee productivity and secure sensitive information across the entire organization.

With leading scores in ease of implementation, data integration, and IT administration, Bitwarden ensures a smooth deployment process to deliver value immediately and minimize business disruptions. Using login with SSO, for example, Bitwarden admins can leverage their existing identity provider to authenticate users using the SAML 2.0 or Open ID Connect (OIDC) protocols, thus facilitating a seamless deployment process and reducing friction for end users.

Vendor support and comprehensive training

Bitwarden sets the standard for vendor support, providing reliable, round-the-clock assistance that ensures optimal software performance. This is crucial for enterprises where efficient issue resolution and continuous support are essential.

Proper training guarantees that users can fully utilize the system's capabilities, resulting in higher efficiency, productivity, and satisfaction. Empowering customers to adopt best practices from the start minimizes the chances of user error and significantly speeds up the time to see a return on investment. Bitwarden outperformed Dashlane, Keeper, and 1Password in customer training support by empowering users to maximize the platform’s potential, leading to increased efficiency and productivity for its users.

Long-term satisfaction and commitment to innovation

The results of the report demonstrate the Bitwarden commitment to continuous improvement and innovation, which are key factors in high user satisfaction ratings. Regular updates and enhancements ensure the software evolves with changing business needs, making it a future-proof solution for enterprises.

What makes Bitwarden unique is that all Bitwarden applications and components are open source. Being open source means anyone can access and inspect the code at any time, and it is  publicly viewable on GitHub. This maximizes the number of individuals examining the code for improvements, and with more eyes on the code, any vulnerabilities can be identified and addressed quickly, leading to stronger security than closed source products that rely on “security through obscurity.”

Being open source, Bitwarden has developed a global community of cybersecurity experts and software enthusiasts who regularly contribute to the code base, significantly accelerating innovation time.  The dedication to maximizing trust and fueling innovation allows Bitwarden to anticipate and adapt to future challenges, making it the top choice for enterprise businesses in need of a robust and future-proof password management solution.

The 2024 Password Manager Comparison Report was produced by the SoftwareReviews division of the respected technology research and advisory firm Info-Tech Research Group.

The report evaluates each password management solution based on over 100 data points, including customer satisfaction, user experience, business value, and vendor support. This extensive data collection ensures a thorough and objective analysis of each platform's strengths and weaknesses.

The data is sourced directly from real users who have hands-on experience with each evaluated solution, from procurement and implementation to everyday use. This real-world feedback provides valuable insights into each platform's actual performance and user satisfaction.

SoftwareReviews is a division of Info-Tech Research Group, a renowned technology research and advisory firm with over two decades of experience. SoftwareReviews leverages this expertise to provide practical advisory services and data-driven insights to software buyers and providers.